Previously, we discussed how your sales team can use body language to improve performance. This week it’s the managers’ turn to learn how to improve management communication skills, connect with your team and know what they’re really saying, with words and without.
Effective leaders understand how to use body language. When you’re giving your recruiting team a LinkedIn networking training session, explaining a new industry your firm is targeting or going over staffing software statistics about close rates, you want to know if your team members grasp what you’re saying. The body language you employ can strengthen or dilute the effectiveness of your message.
Along with using management communication skills to emphasize your meaning, reading the body language of your team can offer insight into their receptivity. Certain physical cues communicate openness, confusion, or reluctance. As you denote cues from your team, you’ll be able to give more details about, for example, why you’re increasing follow-ups with placed candidates. Whatever the message you’re delivering or receiving, there are a number of ways to utilize body language for better communication with your recruiting team.
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If failure rates are up and job placements are down, you’re going to have to lead a tough conversation with your team. You may spend part of the meeting discussing topics you view as closed — such as requiring recruiters to spend more time connecting with passive candidates. However your body language might become more open when you begin a brainstorming session about strategies for coaching candidates for upcoming interviews.
Any time you are communicating with your team, especially in a tough situation like this one, you can use these body language tactics to give the right message to your team about your expectations, authority and openness:
“Nonverbal signals can also convey empathy, likeability, friendliness and inclusiveness,” says Goman. “These signals include open palm gestures, leaning slightly forward, giving people eye contact when they talk, nodding your head when someone is speaking or tilting your head slightly to encourage them to speak more. When you are trying to engage people or foster collaboration, these are the more important signals.”
Some of your recruiting staff members are outgoing and readily speak their minds, while others may be more reluctant to voice their opinions. Not only can you use body language to back up what you’re saying, but you can improve your management communication skills by watching team members’ nonverbal cues for hints into what they think. For example, if you’re implementing a new process to follow up on leads and members of your team have a defensive posture, ask if they see obstacles to your plan of which you’re unaware.
“When someone is disengaged, the amount of eye contact decreases, as we tend to look away from things that distress us or people we don’t like,” says Goman. “Team members who feel bored may avoid eye contact by gazing past you, defocusing or glancing around the room.”
“Remember, with nonverbal communication, it’s not how the sender feels that matters most, it’s how the observer perceives how the sender feels,” says Goman. “If you frown in a staff meeting, your team will think you don’t like what you just heard, and they’ll keep their opinions to themselves.”
There are a number of insights you can take from nonverbal communication. From being able to better read your recruiting team’s reactions to asserting your authority or conveying openness to ideas, body language can help you improve your management communication skills. You’ll be better at communicating to your team and also better at reading what they’re thinking so you can be a more effective leader.
Learn how to improve your management communication skills further by building a performance-driven culture and developing an outcome-driven sales funnel with our webinar, Discover the Metrics That Will Drive Your Growth and Profitability.