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Operational Excellence Webinar: Staffing Metrics that Drive Business

Posted by : - April 12, 2012

Operational Excellence for Staffing and Recruiting OrganizationsQuick, what’s the biggest difference between a so-so performing staffing and recruiting organization and one that out-performs the competition?

If you said “running the business by the numbers” you would be right. Metrics, the numbers or key performance indicators that define your business operations provide the actionable intelligence you need to run your staffing and recruiting business better. And we offered you a free Webinar to learn more about them.

Mike Cleland, an 18-year veteran of the staffing industry, and president and founder of Charted Path, shared his insights that have improved client production by over 40% while at the same time strengthening the management team’s ability to identify, collaborate, and address future bottlenecks that have yet to surface.

Management-level attendees learned the importance of a balanced metrics portfolio to ensure:
• Effective prospecting
• Strong account management to drive account penetration
• A well aligned delivery organization that focuses on profitable business
• Performance metrics drive coaching and accountability
• New employees are on the right track
• Improvements are taking hold and are effective

More than 100 staffing professionals attended Mike’s Webinar. If you believe that more effective metrics management is key to your staffing and recruiting business performance, you can download the presentation or view the Webinar online HERE.

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Phil McCutchen

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manages all of Bond's marketing, as he did previously for staffing and recruiting software developers VCG and Caldwell-Spartin. Phil leads Bond's strategic market analysis and positioning along with tactical planning and execution. He is also the hands-on creator and/or manager of Bond's Web, social media, and other creative content as well as tradeshows and events. Connect with Phil on LinkedIn,